Zoe
Lathan
Brooklyn, NY

coming

soon.

Yikes. Sorry, but you caught me in the middle of a rebrand. Come back later to see the new site in all its aesthetic glory, and feel free to get in touch with me in the meantime. See you soon!
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A little about me

Thanks for stopping by. For the past 6 years, I’ve excelled in customer success teams at some of Australia’s top hotels. Recently, I was part of the founding team of Melbourne’s brand new Hilton Hotel, where I currently supervise revenue and reservations operations.

I have an unwavering passion and energy for people, which has proven a valuable asset in my career. I believe the best customer experiences come from genuine empathy, while always maintaining a friendly, positive and energetic character.

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Hilton Melbourne
March 2021 – Current

Hilton Melbourne Little Queen Street

I was part of the founding (pre-opening) team of Melbourne’s brand new Hilton Hotel, where I supervise revenue and reservations operations. As part of the hotel launch, I was responsible for planning and implementing the hotel's exemplary customer service and reservations procedures, while providing leadership and training to the front office team.

West Hotel
February 2018 – March 2021

West Hotel Sydney, Curio Collection by Hilton

Hilton's new boutique West Hotel officially opened in January 2018. I was part of the founding (pre-opening) team, where I started as the Lead Reservations Agent for the Business Development team. I moved on to coordinate and supervise group reservations, working closely with the Revenue team as the key in-house contact for travel platforms and high-value corporate clients.

Hilton Sydney
March 2016 – December 2017

Hilton Sydney

I started my journey in hotels at Hilton Sydney. This hotel is Hilton's largest flagship property in Australasia, with over 550 rooms and event spaces. During my time here, I worked in Guest Services, managing all customer-facing aspects of the business. I excelled in this role, consistently leading the high-performing team in monthly revenue targets 6 times in 18 months.